Still Adrift

Speaking.

August 15, 2008

Troubleshooting Your Coffeemaker

Below is actual text from the manual of my new coffeemaker. I just wanted to show how extremely unhelpful their troubleshooting really is...

1) Problem: The 'on' light does not light up. Possible Cause: The appliance is unplugged; there's a power outage. Solution: Plug unit in; wait for power to be restored.

2)Problem: The coffeemaker only brews water. Possible Cause: There are no coffee grounds in the filter basket. Solution: Add the desired amount of coffee.

3) Problem: The filter basket overflows. Possible Cause: The filter basket is not properly installed; The decanter lid is not on the decanter. Solution: Insert filter basket correctly; place lid on the decanter.

I think this is a sad testament to the common sense of American people if the troubleshooting has to be this dumbed down.

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